Capital one chat6/25/2023 ![]() even though I literally have the pictures in front of me proving the system made an error. Now it won’t let me book the car again so I called and the guy told me I “need to be more careful when booking car rentals to choose the correct times.” Even though I have picture documentation proving I selected the correct times, then I spoke to someone else and she said that I can’t book the car with my capital one card anymore (what’s the point of having the card then?), then I spoke to a supervisor who said she “can’t receive supporting documentation” (conveniently) from me and told me I am wrong about the times. The system messed up the time spots for my pickup - I have a screen shot of the my reservation before hitting submit with the correct time, I have the confirmation after I booked with the wrong time, and then I have a screen shot of the cancelation with the original correct time. I’ve been a loyal customer for years, and I booked a rental car because they claim 5x points. Interest rates are also going up which makes me a bit reluctant to proceeding with the application too. Capital One Cabelas CLUB Credit Card Welcome Bonus Up to 50 in points Annual. They seem to forget that the customers are the reason they are in operation. The bank also offers 24/7 customer service and an online chat feature. All they care about is for what suits them. These companies treat their customers like trash. Wants me to go find a internet cafe to scan get photocopy and post again asif people are not busy with other things, they want me to do the same process again and what if the document does not come out as clear as they want? And a hard search has already been done in my name by capital one, so if i close the application without it getting granted, it will affect my credit score. ![]() I suggested to them to resend the link for uploading the files but they said they cannot send the yuhu link twice. I am yet to have my application reviewed because thr photocopied licence and passport is not very clear to them. ![]() This company has no regard for its customers.
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